Shipping & Refunds

Shipping

• Orders ship from Athens, GA to addresses in the continental United States on Mondays and Tuesdays only.
• You'll receive an email with tracking information once your order ships. Orders arrive no more than 3 business days after shipping.
• We keep shipping costs as low as possible and choose the best shipping method for your products and location.
• We can ship only to street addresses, not to PO boxes or military (APO/FPO) addresses.
• UPS may require a signature for delivery, at the driver's discretion.
• Weather and other unforeseen circumstances can cause delays, so please order with plenty of time before your event.
• Alumni Cookie Dough is not responsible for delays caused by incorrect or incomplete addresses. Shipping charges are not refunded for late deliveries caused by a business being closed or the recipient being unavailable.

Freshness

• Every shipment is packed with ice packs to protect against extreme temperatures.
• If the ice packs have melted and the dough feels warm, it's okay! Place it in the refrigerator for a couple of hours for the best taste.
• Please refrigerate or freeze your dough promptly after delivery. It keeps 3 months in the refrigerator or 12 months in the freezer.

Refunds

Because cookie dough is perishable, we cannot offer refunds, returns or exchanges. If you're unhappy with your order, email us at mike@alumnicookiedough.com within 2 days of delivery and we'll make every effort to make it right.

Questions?

Call 706-621-2134 or email mike@alumnicookiedough.com. We're happy to help! Shop cookie dough · FAQ